🧭 The First Contact: It Wasn’t the Price — It Was the Service

This client found us through a Facebook post about shock absorbers. He quickly reached out via WhatsApp.

He told us:

“I’m not a wholesaler, just a small workshop. But I want to work with a long-term supplier in China. I’m not looking for the cheapest, just someone reliable.”

Instead of rushing to quote, we first asked detailed questions about his vehicle models and usage. Then we proactively recommended two product options with different cost-performance levels, along with real product photos, packaging images, and feedback screenshots from previous clients.

🔍 Details Matter: It’s Not Just Delivery — It’s the Professional Touch

His most honest feedback was:

“You asked all the right questions and gave very practical suggestions.”

Knowing he was based in Hanoi, we even reminded him of potential durability issues for suspension parts due to local road conditions. We suggested starting with a small LCL (less-than-container-load) shipment to reduce freight cost.

This kind of customer-first thinking helped establish trust quickly.

📦 The First Shipment: Ready in 2 Days with Full Visual Updates

He placed an initial order of 4 shock absorbers. Within 2 working days, we completed:

Product quality check
Triple-layer protective packaging
Photo confirmation + tracking number
PDF documents: invoice + packing list

We also recorded a short video to show the actual items and labels.

His reply after receiving the goods:

“Way more professional than I expected. The packaging was carefully done.”

🤝 From Test to Repeat: Second Order Tripled in Less Than 2 Weeks

After testing the first batch on actual vehicles, everything fit perfectly. He placed a second order — three times the quantity — within two weeks.

🔁 Now: Not Just a Client — A Partner

Today, this client places 2 orders per month. The product range has grown from shock absorbers to:

Brake pads
Water pumps
Control arms
Engine oils (both OEM & quality Chinese brands)

He told us:

“I’m not chasing the lowest price. I want a supplier who pays attention to detail and communicates well. That’s you.”

💬 In One Sentence:

📌 We don’t compete with the lowest prices. We win by doing things seriously and professionally. When clients feel that, long-term cooperation comes naturally.

If you’re looking for a different kind of purchasing experience, we’d love to talk. We’re here to understand your needs — and help you solve problems with care and expertise.

📲 Contact Us Anytime:

📞 WhatsApp: https://wa.me/86136402889361
💬 WeChat: M888880XX
🌐 Facebook Page: GZ Genuine Auto Parts